Difficult Conversations - The Beginning

In this 2-hour workshop, we will utilize small and large group discussions to make sense of what makes difficult conversations so challenging and explore straightforward techniques for preparing ourselves to have these conversations more productively.

Here, again, is a full description of the workshop:

Communication breakdowns cost businesses hundreds of thousands of dollars annually. While we may not immediately identify the problem as a communication issue, symptoms of these breakdowns include:

• employee disengagement

• angry customers

• sub-standard work product