Reducing Waste

In recent meetings, I've heard people reference the "C" word (Christmas), the "F" word (furnace), and the "S" word (stress). I usually think of these as shorthand for conflict, feelings, and - same - stress. Each can cause tremendous waste in organizations. When people spend time avoiding high-stakes strategy conversations, sugar-coating feedback, and handling conflict poorly or not at all, they are not using that time to do productive work. To my way of thinking, that's wasteful.

I know people whose focus is on reducing operational costs in organizations, and they do important work. Leaders often say, "our people are our most valuable asset". If this is true, why aren't they doing more to measure the cost of people problems in their organizations and, instead, to tap the potential of their most valuable asset?

Would you like to reduce waste on the people side of your company? Are you contributing to this waste - and ready to make a more profitable investment?

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